Consumer Reports on Wednesday published results of its latest survey on the best and worst companies for computer tech support.
In January, the survey asked 7,000 subscribers who owned a laptop or desktop computer to rate their computer manufacturer in several categories: problem solved; phone waits; phone staff; and online support. For laptop computers, Apple scored 86 out of a possible 100. That's 23 points above its nearest competitor, Lenovo, which scored a 63. In fact, Apple scored the highest in each of the Consumer Reports categories.
Rounding out the list after Apple and Lenovo are Toshiba (60), Dell (56), HP/Compaq (53), and Acer/Gateway/eMachines (39). Apple actually did better for desktops than it did for laptops, according to the data. The company scored an 87 out of a possible 100 for its desktop tech support, once again leading its competitors in every category.
Apple's nearest competitor, Dell, was 32 points behind with a score of 55 for desktop tech support.
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